FAQ

Cleaning questions, clearly answered

Understand what routine cleaning includes, when deeper detail work makes sense, how estimates are prepared and how to plan access and scheduling. Your written scope confirms the details for your particular property.

Illustrative cleaning team working together in an office — Illustrative team photo — not a photograph of the Empower Team staff.

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Cleaning questions, clearly answered

What areas do you serve?

How much does cleaning cost?

Do you offer free estimates?

Are you insured and bonded?

Do I need to be home during the cleaning?

How do you handle keys, codes and alarms?

Do you bring your own supplies and equipment?

Can you use eco-friendly or fragrance-free products?

What about my pets?

What's the difference between a standard clean and a deep clean?

How often should I schedule service?

How is recurring service priced?

What if I'm not happy with the cleaning?

Is the same team sent each visit?

Are your cleaners background checked?

How do I pay, and when?

What's your cancellation or reschedule policy?

Do you clean occupied offices during business hours?

Do you do move-in / move-out and rental turnovers?

Do you handle post-construction cleanup?

Can you clean vacation rentals or Airbnbs between guests?

Is there anything you don't clean?

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